Paldesk is an omnichannel communication platform that helps page owners talk to their customers or visitors trough customized chat embedded on the website. We helped them update dashboard design and improve chat experience.
We help them improve onboarding where users could set up their first widget and get embed code to implement on their website.
After initial setup users could make later improvements and edits to the chat.
Chat could be stylized to feel like a part of the website.
If some requests cannot be resolved right away, they can be transformed into the tickets and assign to a responsible person.
We have to build a design system with elements and components for the development team can continue scaling up the product.